jiliz Privacy Policy – How Your Personal Data Is Handled

When you create an account on jiliz, we collect the personal information you provide during registration, including your full name, date of birth, email address, and a Philippine-based contact number. We also collect payment-related details such as your preferred local payment method and transaction history, which are necessary to process deposits and withdrawals in Philippine pesos (PHP). As you use the platform, we automatically gather certain technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform stability, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary to operate the platform and comply with applicable Philippine regulations.

If you contact our support team, we may retain records of that communication, including the content of your messages and any attachments you send, in order to resolve your query and improve our service quality. We may also collect information about how you navigate the platform — such as which pages you visit and how long you spend on them — to help us understand what features are most useful to our players. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs the handling of personal information in the Philippines.

The personal information we collect is used primarily to operate and maintain your jiliz account, process your transactions, and verify your identity as required by Philippine financial regulations. We use your contact details to send you important account notifications — such as withdrawal confirmations, security alerts, and updates to our Terms or this Privacy Policy — and we will never use these channels to send unsolicited promotional messages without your consent. Your payment information is used exclusively to facilitate deposits and withdrawals through local Philippine payment channels, and it is never shared with third parties for marketing purposes. We also use aggregated, anonymised usage data to analyse platform performance and make informed decisions about new features and improvements. At no point do we sell, rent, or trade your personal data to external parties for commercial gain.

Where required by law or by a valid order from a Philippine regulatory authority, we may be obligated to disclose certain account information. In such cases, we will only disclose the minimum information necessary to comply with the legal requirement, and we will notify you where we are legally permitted to do so. We may also share limited data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared.

jiliz applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment details are protected in transit. We store personal data on secured servers with access controls that limit who within our organisation can view sensitive information, and access is granted only on a need-to-know basis. Our systems are regularly reviewed and tested to identify and address potential vulnerabilities before they can be exploited. We also maintain internal data handling policies that all team members are required to follow, reinforcing a culture of data responsibility across the organisation.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. We encourage you to take your own steps to protect your account — including using a strong, unique password and never sharing your login credentials with anyone. If you believe your account has been compromised, please contact our support team immediately so we can take swift action to secure your information. We will notify affected users promptly in the event of a data breach that poses a risk to their rights and freedoms, in line with our obligations under Philippine law.

As a user based in the Philippines, you have specific rights under the Data Privacy Act of 2012 regarding the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, and to request corrections if any of that information is inaccurate or out of date. If you wish to exercise your right to erasure — sometimes called the right to be forgotten — you may request that we delete your personal data, subject to any legal obligations that require us to retain certain records for a specified period. We will respond to all data subject requests within a reasonable timeframe and will keep you informed of the progress of your request.

You also have the right to object to certain types of data processing, including the use of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your rights or to ask questions about how your data is handled, you can reach our support team at the email address listed in the footer of this page. We are committed to handling all data-related requests with care, transparency, and respect for your rights as a Filipino player.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing financial records and anti-money laundering compliance. When you close your account, we will begin the process of removing or anonymising your personal data, though certain records may need to be retained for a legally mandated period before they can be fully deleted. Transaction records, identity verification documents, and account activity logs may be kept for up to five years following account closure, in line with standard regulatory requirements for online financial platforms operating in the Philippines. We do not retain data beyond what is necessary for legal, regulatory, or legitimate operational purposes, and we periodically review our data holdings to ensure that outdated information is securely disposed of.

If you request the deletion of your account and associated data, we will confirm receipt of your request and provide a clear timeline for completion. In cases where a legal hold or ongoing investigation prevents immediate deletion, we will inform you of the reason for the delay and the expected resolution timeframe. Once the retention period has expired and there are no outstanding legal obligations, your data will be permanently and securely deleted from our systems. For any questions about how long specific types of data are retained, please contact our support team directly.

jiliz uses essential cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. These essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and session management. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour outside of the jiliz platform. Any analytics data we collect is used solely to understand how players interact with our platform so that we can make it faster, more intuitive, and better suited to the needs of Filipino users on mobile devices.

You can manage cookie settings through your browser's built-in privacy controls, and most modern browsers allow you to block or delete cookies at any time. Please be aware that disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in between sessions. We do not use cookies to serve personalised advertisements, and we do not share cookie data with third-party marketing networks. If you have questions about our use of cookies or would like more detail about the specific cookies we use, please reach out to our support team.

We may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updates to applicable Philippine laws and regulations. When we make material changes, we will notify registered users through their registered contact details or by displaying a prominent notice on the platform before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision, so you can check back at any time to see the current version. We encourage you to review this page periodically, especially if you have questions about how a new feature or service handles your personal data.

Your continued use of the jiliz platform after any changes to this Privacy Policy constitutes your acknowledgement of the updated version. If you do not agree with any changes, you have the right to close your account before the new policy takes effect. For any questions about this Privacy Policy or our data practices, you can also visit our FAQ page for quick answers, or contact our support team directly at the email address shown in the footer below.