jiliz Terms and Conditions – What You Agree to When You Play

To use jiliz, you must be at least 21 years of age and a resident of the Philippines. By registering, you confirm that you meet both of these requirements and that you are not accessing the platform from a jurisdiction where online gaming is prohibited. We reserve the right to request proof of age or identity at any time, and accounts found to belong to underage users will be closed immediately with any remaining balance handled in accordance with applicable regulations.

You may only hold one account on the jiliz platform. Creating duplicate or multiple accounts is strictly prohibited and may result in permanent suspension of all associated accounts. If you believe a duplicate account has been created in your name without your knowledge, contact our support team immediately so we can investigate and resolve the matter.

When you register on jiliz, you are required to provide accurate, complete, and up-to-date personal information. This includes your full legal name, date of birth, valid contact details, and a Philippine-based payment method. Providing false or misleading information during registration is a violation of these Terms and may result in immediate account suspension and forfeiture of any pending withdrawals. We conduct identity verification checks as part of our standard onboarding process, and you agree to cooperate fully with any verification requests we make.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. jiliz will never ask you to share your password with any member of our team. If you suspect that your account has been accessed without your authorisation, you must notify us immediately so that we can take appropriate steps to secure your account. Any activity that occurs under your account before you report an unauthorised access will be treated as having been carried out by you.

You agree to use the jiliz platform only for lawful personal entertainment purposes and in accordance with these Terms. You must not use the platform to engage in any form of fraud, money laundering, or any activity that is illegal under Philippine law. Attempting to manipulate game outcomes, exploit technical vulnerabilities, or use automated tools to interact with the platform is strictly prohibited and will result in immediate account termination. We monitor platform activity to detect and prevent abuse, and we cooperate with relevant authorities where required by law.

You must not use the platform in a way that disrupts or interferes with the experience of other users or the normal operation of our systems. This includes but is not limited to attempting to gain unauthorised access to other accounts, transmitting harmful software, or engaging in any conduct that we reasonably determine to be abusive or harmful. We reserve the right to take action against any account that we believe is being used in violation of these standards, including temporary suspension or permanent closure without prior notice in serious cases.

All transactions on jiliz are processed in Philippine pesos (PHP) through local payment channels available to players in the Philippines. You are responsible for ensuring that the payment details you provide are accurate and belong to an account registered in your own name. We do not accept deposits from third-party payment sources, and any withdrawal request must be directed to a payment method that matches the verified identity on your jiliz account. This policy exists to protect players from fraud and to comply with applicable financial regulations.

Withdrawal requests are subject to identity verification before processing. We aim to process approved withdrawal requests within the timeframe stated on our Withdrawal page, which provides full details on the cash-out process, minimum and maximum limits, and expected processing times. jiliz reserves the right to delay or withhold a withdrawal if we have reasonable grounds to suspect fraudulent activity, a breach of these Terms, or if a verification check is still pending. In such cases, we will communicate with you through your registered contact details to resolve the matter as quickly as possible.

jiliz provides its platform on an "as available" basis and does not guarantee uninterrupted or error-free access at all times. While we make every reasonable effort to maintain platform stability and uptime, we are not liable for any losses arising from temporary service interruptions, technical faults, or circumstances beyond our reasonable control, including network outages or force majeure events. You acknowledge that online gaming involves inherent risk and that you participate at your own discretion and financial risk.

To the fullest extent permitted by applicable Philippine law, jiliz's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total amount deposited by you in the thirty days preceding the event giving rise to the claim. We are not liable for any indirect, incidental, or consequential losses, including loss of profits or opportunity, even if we have been advised of the possibility of such losses. Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

You may close your jiliz account at any time by contacting our support team. Upon closure, any verified balance remaining in your account will be processed for withdrawal to your registered payment method, subject to the standard verification and processing procedures. If you have an outstanding verification requirement at the time of closure, we may need to complete that process before releasing your funds, and we will communicate the steps required clearly and promptly.

jiliz reserves the right to suspend or permanently close any account that is found to be in breach of these Terms, involved in fraudulent activity, or operating in a manner that poses a risk to the platform or other users. In cases of serious breach, we may close an account without prior notice and withhold any balance pending investigation. Where an account is closed due to a breach, we will inform you of the reason to the extent permitted by law and provide a reasonable opportunity to respond where appropriate.

jiliz may update these Terms and Conditions from time to time to reflect changes in our services, applicable regulations, or operational requirements. When we make material changes, we will notify registered users through their registered contact details or by displaying a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the Terms were last updated, so you can check back at any time to see the current version.

Your continued use of the jiliz platform after any changes to these Terms constitutes your acceptance of the updated version. If you do not agree with any changes, you have the right to close your account before the new Terms take effect. We encourage you to review this page periodically so that you remain informed about the rules that govern your use of the platform. If you have questions about any specific clause, our FAQ page may have the answer, or you can reach our support team directly.

If you have any questions about these Terms and Conditions or need clarification on any section, you can reach the jiliz support team at the email address listed in the footer of this page. We aim to respond to all enquiries within a reasonable timeframe and will do our best to provide clear, helpful answers. For questions about responsible gaming, self-exclusion, or setting personal limits, please visit our dedicated Responsible Gaming page, which outlines the tools and resources available to players in the Philippines.

For general platform questions — including how to register, how withdrawals work, and what games are available — the FAQ page is the fastest place to find answers. Our support resources are written specifically for Filipino players and cover the most common questions we receive. We are committed to making sure every player on jiliz has access to the information they need to use the platform safely, confidently, and enjoyably.