At jiliz, we believe gaming should always be an enjoyable experience. This page outlines the tools, guidelines, and support resources available to every Philippine player who wants to stay in control of their gaming habits.
For all registered players in the Philippines · Updated June 2025
jiliz is committed to providing a safe, fair, and transparent gaming environment for all players based in the Philippines. We recognise that while most players enjoy gaming as a form of entertainment, a small number may develop habits that go beyond healthy play. Our responsible gaming framework is designed to give every player the awareness, tools, and support they need to make informed decisions about how they play. We take this responsibility seriously, and our platform is built with player wellbeing as a core priority, not an afterthought.
We follow the guidelines set by Philippine gaming regulators and align our practices with internationally recognised responsible gaming standards. All jiliz accounts are restricted to players aged 21 and above, in line with Philippine law, and we have age verification measures in place during the registration process to enforce this requirement. If you ever feel that your gaming is no longer fun or is causing stress in your daily life, we encourage you to use the tools available on this page or reach out to our support team immediately. No question is too small, and no concern will be dismissed — your wellbeing always comes first at jiliz.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. This gives you full control over how much you spend on the platform each period, helping you stay within a budget that works for your lifestyle. Lowering your limit takes effect right away, while any request to raise it is subject to a mandatory review delay to protect you from impulsive decisions. We recommend reviewing your deposit limits regularly, especially if your financial situation changes.
Losing track of time is one of the most common ways gaming can shift from entertainment to a concern. jiliz allows you to set session time reminders that will notify you when you have been playing for a set duration — for example, 30 minutes, one hour, or two hours. When the reminder triggers, you will see a clear on-screen prompt giving you the option to continue or to take a break. These reminders are entirely customisable and can be updated at any time from your account preferences. We strongly encourage all players to use this feature as a simple, effective way to keep gaming sessions balanced and enjoyable.
If you feel you need a break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days — during which your account will be temporarily suspended and you will not be able to log in or place any bets. For players who need a longer break, a full self-exclusion option is available, which locks your account for a minimum of six months and can be extended indefinitely upon request. During any self-exclusion period, you will not receive any promotional communications from jiliz. Reactivating a self-excluded account requires a formal request and a mandatory review period to ensure the decision is considered and not impulsive. We take self-exclusion requests seriously and process them promptly to protect your wellbeing.
Your account dashboard includes a clear summary of your recent gaming activity, including total deposits, total withdrawals, net gaming spend, and session history over the past 30 days. This transparency is intentional — we want you to always have an accurate picture of how much time and money you are spending on the platform. If your spending patterns change significantly, our system may proactively reach out to check in with you. You can access your full transaction history at any time from the account section, and you can download a statement for your own records. Staying informed about your own activity is one of the most powerful tools for responsible gaming.
jiliz strictly prohibits access to anyone under the age of 21, in accordance with Philippine gaming regulations. During registration, all players are required to verify their age and identity before their account is activated. We use a combination of document verification and ongoing monitoring to detect and prevent underage access to the platform. If we have reason to believe that an account is being used by or on behalf of a minor, we will suspend that account immediately pending investigation. We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms, and we support any household-level measures that reinforce this protection.
Our support team is available around the clock to assist any player who has concerns about their gaming behaviour or who needs help accessing the responsible gaming tools on the platform. You can reach us at the email address listed in the footer of this page, and we aim to respond to all responsible gaming enquiries within a few hours. In addition to our internal support, we encourage players who feel they may have a gambling problem to seek help from qualified external organisations. The National Council on Problem Gambling and similar Philippine-based support services can provide confidential counselling and guidance. Reaching out for help is a sign of strength, and we will always support you in taking that step.
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, which is why it is important to be aware of the early warning signs before habits become harder to change. The following are some common indicators that gaming may be having a negative impact on your life or the life of someone you care about. If you recognise any of these signs in yourself or others, we encourage you to use the tools available on this page or to seek external support without delay.
If any of the above resonates with you, please do not hesitate to contact our support team or visit our FAQ page for more guidance. You can also activate a self-exclusion or cooling-off period directly from your account at any time. Remember: asking for help early makes a real difference, and jiliz is here to support you every step of the way.
Our support team is ready to help you set limits, take a break, or simply talk through any concerns. You can also browse our FAQ for quick answers about responsible gaming tools on jiliz.